FAQ of Viakix Shoes

 

HOW SHOULD I MEASURE MY FOOT TO GET AN ACCURATE SHOE SIZE? 

Please follow these simple instructions to ensure the best fit possible:

• Place your foot on a blank piece of paper and mark the length of your foot from heal to toe.
• Measure the distance between the two lines
• Match this distance to the size chart on our product listing

WHAT IS YOUR RETURN/EXCHANGE POLICY?

We realize that online shopping can create some hesitation for customers.  We want all our customers to be 100% happy with their purchase.  That’s why we are committed to providing free returns, for any reason.  That's our commitment to you.  

Your purchase is 100% guaranteed to ensure your purchase meets the high standards that you expect. If they do not, simply return your unworn footwear, with the original tags and packaging, within 30 days for a replacement or a refund   We stand behind every pair of Viakix shoes that leaves our warehouse. Guaranteed.

Please note that Viakix will pay for the return label for one (1) pair of sandals.  The return costs for additional pairs of shoes purchased and returned will be at the customer's expense. 

For more information, you can reach out to our customer service, who is available 7 days a week to answer your questions by email:

customercare@viakix.com

Or by phone at:

(888) 996-3210

If you would like to start a return, please visit our return portal.

WHAT IF I DON’T SEE THE MODEL/COLOR/SIZE I’M LOOKING FOR?

Our website shows real-time inventory, so if it’s not online we unfortunately don’t have it in stock. We don’t have the ability to place items on backorder or put in requests for items, however you can request a notification on the product page to be contacted when the shoe you are looking for is back in stock. 

HOW SHOULD I CLEAN MY SHOES?

We recommend cleaning your shoes using an antimicrobial soap and warm water and hand washing thoroughly.  Please, do not machine wash them as this will cause the materials to breakdown faster.  

CAN I ORDER A PRODUCT FROM ANOTHER COUNTRY?

Currently, orders from our website can only ship to the U.S. and Canada. If you are located internationally you would need to provide a shipping address within the U.S. or Canada to receive the order.   We are constantly evaluating international shipments; so shoot us an email and let us know that you are interested in receiving our shoes in your country. 

CAN I PLACE MY ORDER OVER THE PHONE?

In order to offer you the best value possible, all orders must be placed through our website.  However, you can contact us by phone if you have any questions that need to be addressed before your order.  Our toll free phone number is (800) 393-3318