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FAQ of Viakix Shoes

HOW SHOULD MY VIAKIX FIT? HOW DO I KNOW IF THEY ARE TOO BIG OR TOO SMALL?

Viakix generally should have a snug fit on your foot, but the best judge of size is your own comfort level. If the shoe feels too big or too small, it probably is! We offer a sizing tool online accessible on the product pages which presents recommended size conversions in a range, but please understand that this is just a general guideline and not a guarantee of size. Each shoe line will fit and feel differently, and each person’s feet are shaped and structured differently.  However, most people find our shoes fit “true to size”. 

HOW SHOULD I MEASURE MY FOOT TO GET AN ACCURATE SHOE SIZE? 

Please follow these simple instructions to ensure the best fit possible:

  • Place your foot on a blank piece of paper and mark the length of your foot from heal to toe.
  • Measure the distance between the two lines
  • Match this distance to the size chart on our product listing

WHAT IS YOUR RETURN/EXCHANGE POLICY?

Your satisfaction is 100% guaranteed to ensure that every pair of Viakix shoes you purchase meets the high standards that you expect. If they do not, simply return your unworn footwear, with the original tags and packaging, within 30 days for a replacement or a refund. We stand behind every pair of Viakix shoes that leaves our warehouse.  Guaranteed.   You can start a return by visiting our simple return portal at:  www.viakix.com/a/returns

WHAT IF I DON’T SEE THE MODEL/COLOR/SIZE I’M LOOKING FOR?

Our website shows real-time inventory, so if it’s not online we unfortunately don’t have it in stock. We don’t have the ability to place items on backorder or put in requests for items, however you can request a notification on the product page to be contacted when the shoe you are looking for is back in stock. 

HOW SHOULD I CLEAN MY SHOES?

We recommend cleaning your shoes using an antimicrobial soap and warm water and hand washing thoroughly.  Please, do not machine wash them as this will cause the materials to breakdown faster.  

CAN I ORDER A PRODUCT FROM ANOTHER COUNTRY?

Currently, orders from our website can only ship to the U.S. and Canada. If you are located internationally you would need to provide a shipping address within the U.S. or Canada to receive the order.   We are constantly evaluating international shipments; so shoot us an email and let us know that you are interested in receiving our shoes in your country. 

CAN I PLACE MY ORDER OVER THE PHONE?

In order to offer you the best value possible, all orders must be placed through our website.   Sorry!  But, send us an email if you have any questions and we will get back to you quickly (in most cases less than 24 hours). 

HOW LONG SHOULD MY VIAKIX LAST?

This will vary depending on the person, the model, the use and care.  To maximize the longevity of your shoes, we suggest you ensure your Viakix shoes dry out after each use.