Terms of Sale

Viakix Terms of Sale

Last Modified: August 1, 2023


These Terms of Sale form a part of the Viakix Terms of Use and apply to you when you make a purchase on our Site. Some of the merchandise provided on this Site is provided on the basis of payment. The fees, duration and conditions applicable to the purchase of such merchandise are described below and in our Terms of Service. Any terms not defined in this document have the meanings set forth in the Viakix Terms of Use. If you do not agree to these Terms of Sale, please do not purchase merchandise from our Site.

Help Center & Frequently Asked Questions

If you have any questions about your order, payment processing, shipping or collaborating with us, please contact us at customercare@viakix.com and check out answers to frequently asked questions and for more information about Viakix’s shipping, return, refund, and subscription policies. 

Purchasing Process

Any steps you take on our Site, from choosing a product, to submitting your order, form a part of the purchasing process.

The purchasing process includes these steps:

  • You must choose the desired merchandise and verify your purchase selection.
  • After having reviewed the information displayed in the purchase selection, you may place the order by submitting it.

Order Submission

When you submit an order, the following applies:

  • The submission of an order determines contract conclusion and therefore creates for you the obligation to pay the price, any taxes and possible further fees and expenses, as specified on the order page.
  • In case the purchased merchandise requires active input from you, such as the provision of personal information or data, specifications or special wishes, the order submission creates an obligation for you to cooperate accordingly.
  • Upon submission of the order, you will receive a receipt confirming that the order has been received.

All notifications related to the described purchasing process shall be sent to the email address or other contact information provided by you for such purposes.

Purchase and Payment

We may accept the following forms of payment: PayPal, Amazon Pay, and Afterpay, and credit cards via ShopPay and Stripe, and others as we may determine from time to time.

Information related to accepted payment methods is made available during the purchasing process. Some payment methods may only be available subject to additional conditions or fees. In such cases related information can be found in the dedicated section of this Site.

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in the currency specified on the Site.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

If payment through the available methods fail or is refused by the payment service provider, Viakix is under no obligation to fulfil the purchase order. Any possible costs or fees resulting from the failed or refused payment shall be borne by you.

All payments are independently processed through third-party services. Therefore, this Site does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed.

Merchandise Description

Prices, descriptions, or availability of merchandise are outlined in the respective sections of this Site and are subject to change without notice.

While merchandise on this Site is presented with the greatest accuracy technically possible, representation on this Site through any means (including, as the case may be, graphic material, images, colors, sounds) is for reference only and implies no warranty as to the characteristics of the purchased merchandise. The characteristics of the merchandise will be outlined during the purchasing process.


You are informed during the purchasing process and before order submission, about any fees, taxes and costs (including, if any, delivery costs) that they will be charged.

Prices on this Site might be displayed exclusive or inclusive of any applicable fees, taxes and costs, depending on the section you are browsing. 

Retention of Merchandise Ownership

You may use services like AfterPay to pay for merchandise in installments. Until payment of the total purchase price is paid, any merchandise ordered will not become your property and you may be required to pay applicable fees and return the unpaid merchandise.


Deliveries are made to the address indicated by you and in the manner specified in the order summary.

Upon delivery, you must verify the content of the delivery and report anomalies without undue delay, using the contact details provided in this document or as described in the delivery note. You may refuse to accept the parcel if visibly damaged.

Merchandise is delivered to the countries or territories specified in the relevant section of the Site.

Delivery times are specified on this Site or during the purchasing process. 

Failed Delivery

Viakix cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the execution of the purchase order by you nor for any damages or delays after handover to the carrier if the latter is arranged by you.

If the merchandise is not received or collected at the time or within the deadline specified, the merchandise will be returned to Viakix, who will contact you to schedule a second delivery attempt or to agree on the future course of action.

Unless otherwise agreed, any delivery attempt starting from the second shall be at your expense.


Viakix may provide certain coupon codes, discounts, rewards and promotions from time to time. Coupons and discount codes are subject to the restrictions specified on our Site and may or may not apply to merchandise that is already on sale or to certain styles. Only one coupon code or discount code may be applied per order. Coupons and discounts may not be combined with any other discount that is already offered.  

Returns and Exchanges

Please review our Return Policy and exchange process here prior to making any purchases on our Site.


If you have any questions about any information included in this document please do not hesitate to reach out at customercare@viakix.com


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