Returns & Our Guarantee

100% Guarantee

Online shopping can create some hesitation for customers.  We want all our customers to have confidence in their order and to be 100% happy with their purchase.  That’s why we are committed to providing free returns, for any reason.  That's our commitment to you.  

Your purchase is 100% guaranteed to ensure that your pair of Viakix shoes meets the high standards that you expect. If they do not, simply return your unworn footwear, with the original tags and packaging, within 30 days for a replacement or a refund.  We stand behind every pair of Viakix shoes that leaves our warehouse. Guaranteed.

As part of our return policy, we will email you a postage paid return label, so that you do not have to pay postage. Please note that Viakix will pay for the return label for one (1) pair of sandals. The return costs for additional pairs of shoes purchased and returned will be at the customer's expense. We are unable to mail return labels, so you will need a printer in order to print the return label. Also please note that we cannot reimburse for expedited or priority shipping costs. 

We truly pride ourselves on our product and we are always looking for ways to improve our footwear -- so let us know how our shoes can serve you best. With your input, we can continue to offer you the highest quality products and service.

For more information, you can reach out to our customer service, who is available 7 days a week to answer your questions by email:

 

Or by phone at:

If you would like to start a return, please visit our return portal.  Its simple, fast, and easy!  

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