30-Day Returns

Returns and exchanges are accepted within 30 days of delivery for footwear that is unworn and in original condition, including all original packaging, tags, and inserts.

Return Shipping Costs

We cover return shipping for the first pair returned per order within the contiguous United States. Each additional pair returned from the same order is subject to a $7 return shipping fee per pair, deducted from your refund.

Expedited or priority shipping costs from your original order are non-refundable.

Condition of Returned Items

To qualify for a full refund or exchange, returned footwear must be:

Refunds

Once your return is received and inspected, your refund will be issued to the original payment method — less any applicable return shipping or restocking fees. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

1 Year Warranty

Every pair of Viakix footwear is backed by a one-year warranty against defects in materials or workmanship, starting from the date of delivery. If something isn't holding up the way it should — a strap separating, hardware failing, a sole coming apart — we'll make it right with a replacement or refund.

The warranty covers manufacturing defects, not normal wear and tear, damage from misuse, or the natural breakdown of materials over time. To start a claim, email customercare@viakix.com with your order number and a few photos of the issue.

Exchanges

Need a different size or color? Our return portal makes it easy to request an exchange — and exchanges for the first pair always ship free within the contiguous US.