VIAKIX LLC ("VIAKIX," "we," "us," or "our") operates viakix.com. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit our website, purchase our products, communicate with us, or use our related services (collectively, the "Services"). It also explains your privacy choices and how to contact us.

Our Terms of Service address purchases and use of the Services. For advertising choices, visit Do Not Sell or Share My Personal Information.

Information we collect

The information we collect depends on how you interact with us.

Contact and account information: Your name, email address, telephone number, billing and shipping addresses, and information used to create or manage an account.

Purchase and transaction information: Products viewed, selected, or purchased; cart contents; order details; payment status; delivery information; and returns, exchanges, warranty claims, and related correspondence. Payment providers process payment credentials and provide transaction information needed to administer orders. Do not send full card numbers or account passwords through email or chat.

Communications and content: Questions, chat messages, support requests, reviews, photographs, survey responses, and other information you choose to provide. Content you submit for public display, such as a product review, may be visible to others.

Device and activity information: IP address, browser and device characteristics, cookie and similar identifiers, referring pages, pages and products viewed, searches, clicks, cart and checkout activity, and interactions with our advertising and messages. IP addresses can indicate approximate location.

Preferences and inferences: Marketing choices, product interests, and preferences inferred from your interactions with us.

We receive information directly from you, automatically through the Services, and from providers that support payments, fulfillment, returns, customer support, analytics, and advertising. For example, a carrier may provide a delivery update, or an advertising platform may provide campaign and conversion information. We may combine information from these sources for the purposes described below.

Please do not submit Social Security numbers, government identification documents, medical records, or other sensitive information through product reviews, chat, or ordinary support correspondence. If a particular service requires additional information, we will explain that request at the relevant point of collection.

How we use information

We use personal information to:

• Operate the website, maintain accounts and carts, process payments, fulfill orders, and administer returns, exchanges, and warranties.
• Answer questions, provide customer support, and send order, delivery, security, and other service communications.
• Send marketing messages consistent with your choices and any required consent; personalize product recommendations; and deliver and measure advertising.
• Understand how people use the Services, evaluate campaigns, troubleshoot problems, and improve our products and website.
• Detect fraud, protect accounts and transactions, maintain security, and enforce our agreements.
• Maintain business records, comply with legal obligations, and establish, exercise, or defend legal claims.

Cookies and advertising technologies

We and our providers use cookies, pixels, local storage, and similar technologies. Some support the cart, checkout, security, and saved preferences. Others measure website use, attribute purchases to advertising or affiliate referrals, or help present relevant ads. Our advertising integrations include tools for Meta, Google, and ChatGPT/OpenAI advertising, including apps used to implement pixels. Depending on the integration, information may also be transmitted directly between servers.

Advertising partners may collect information about your activity on our website and on other websites or services over time. Depending on the integration and its settings, information disclosed can include online identifiers, IP addresses, page or product activity, purchase events, and contact information used to associate those events with a user. Contact information may be transformed into a coded value, sometimes called hashing; that does not necessarily make it anonymous. Advertising partners may use this information with information from other sources under their own privacy policies.

We do not sell or rent customer mailing lists to other businesses for their own marketing. We offer the advertising choices described below.

How we disclose information

We disclose information as appropriate for the purposes described in this policy:

Service providers: Providers of hosting and ecommerce, payments, fraud prevention, delivery, warehousing, returns, customer support, email delivery, reviews, website testing, business analytics, and workflow tools receive information needed for their work. Their roles and permitted uses depend on the service and our agreements with them. Shopify, Omnisend, and VanChat are described further below.

Advertising and referral partners: Advertising and social platforms and providers supporting affiliate attribution receive relevant identifiers, activity information, and transaction information for the purposes described above, subject to applicable choices and legal requirements.

Professional advisers: Accountants, lawyers, auditors, and insurers receive information needed to provide their professional services.

At your direction: We disclose information when you direct us to do so, use an integrated service, or submit content for public display.

Legal and security purposes: We may disclose information to comply with law or valid legal process, investigate fraud, protect safety or rights, enforce agreements, or resolve claims.

Business transactions: Information may be disclosed to advisers and prospective or actual parties in a merger, acquisition, financing, restructuring, bankruptcy, or sale of business assets, with protections appropriate to the circumstances and applicable law.

We may also use or disclose aggregated or deidentified information that does not reasonably identify you. We do not treat coded identifiers alone as deidentified information.

Shopify

Our store is hosted by Shopify, and we use Shopify Network Intelligence. Shopify processes information about visits, purchases, and interactions with our store together with information from interactions with other merchants and Shopify to provide services such as personalization, analytics, and advertising. Information is shared with Shopify and relevant service providers, which may operate in countries other than where you live.

Where Shopify processes information for its own purposes, its practices are described in the Shopify Consumer Privacy Policy. You can also visit Shopify's Privacy Portal to learn about choices concerning Shopify's processing. Our advertising opt-out choices apply to our store as described on our privacy choices page.

Customer support and chat

We use VanChat to provide an automated shopping and customer-support assistant. When you use chat, VIAKIX and VanChat process your messages and the assistant's responses, along with contact details you provide and relevant shopping or order information made available to the service. This supports answering questions, making product recommendations, assisting with orders, and maintaining support records. VanChat may use supporting technology providers to operate the assistant. Automated responses can contain errors; contact us if you need help verifying a response.

Avoid including sensitive information that is unnecessary for your request. You can contact customercare@viakix.com instead of using chat. Our email and other support providers, including AI tools that help us draft responses, also process the information in your support correspondence to help us respond and maintain records.

Email communications

We use Omnisend for email marketing, including newsletters, offers, and abandoned-cart reminders. Omnisend processes information such as your name, email address, subscription preferences, shopping activity, and interactions with our emails. Cookies and similar technologies can associate an identified visitor with an unfinished cart and help send a reminder. We send these emails consistent with your choices and any consent required by applicable law.

You can unsubscribe from promotional emails, including abandoned-cart reminders, using the unsubscribe link in an email or by contacting customercare@viakix.com. We may still send nonpromotional messages about orders, accounts, security, or customer service. We currently do not operate an SMS marketing program.

We offer a first-order discount for subscribing to our newsletter, as described in the signup form and offer terms. Participation is optional; you may unsubscribe as described above. Unsubscribing does not cancel a completed purchase or change its agreed price. Choosing to receive emails does not waive your advertising opt-out choices.

Your privacy choices and requests

You may contact legal@viakix.com to request access to, correction of, or deletion of your personal information, or to ask about our information practices. Depending on your residence and the laws applicable to our business, you may have additional rights, including portability, information about disclosures, restrictions on certain uses, and an appeal of a denied request. We honor rights when the relevant law applies and consider other requests consistent with this policy.

For access, correction, or deletion, we may request information reasonably necessary to confirm your identity and protect against unauthorized disclosure or changes. An authorized representative may submit a request; we may require evidence of authority and verification when appropriate. Do not send government identification unless we specifically request it through a suitable secure method. Advertising opt-out requests do not require identity verification, although we may need limited information to apply a request to the correct records.

We review requests promptly and respond within the time required by applicable law. Deletion may be subject to lawful retention needs, such as completing an order, honoring a warranty, maintaining required business records, or resolving a dispute. We address relevant records held by providers as appropriate to the request and applicable obligations; deleting an account does not necessarily erase every transaction record immediately. If we cannot fulfill a request in whole or in part, we explain the relevant limitation as required. You can ask us to reconsider by emailing legal@viakix.com with "Privacy Appeal" in the subject line. Where a statutory appeal right applies, we follow that process and explain any available route to the appropriate regulator. We do not discriminate against you for exercising applicable privacy rights.

California residents may also ask about disclosures for third parties' direct marketing under California's Shine the Light law, where applicable, by emailing legal@viakix.com with "Shine the Light" in the subject line.

Advertising opt-outs and browser signals

We offer an opt-out of advertising sale or sharing and targeted advertising to U.S. visitors through the methods on our Do Not Sell or Share My Personal Information page. An opt-out does not stop necessary order processing, security activities, or every advertisement.

We treat a recognized Global Privacy Control (GPC) signal received from your browser as a request to opt out of advertising sale or sharing and targeted advertising for that browser. Where we can associate the request with your account, we also apply it to the associated information. You may need to make a choice separately on other browsers or devices. Learn about GPC at globalprivacycontrol.org.

The older browser "Do Not Track" setting is different from GPC. Our website does not respond to Do Not Track signals as a separate opt-out mechanism. You can use the choices above instead. Browser cookie settings can provide additional controls, but blocking cookies alone may not stop server-side disclosures and can affect cart or checkout features.

Retention and security

We retain information for as long as reasonably needed for the purposes described in this policy. Relevant factors include the type and sensitivity of the information, our relationship with you, fulfillment and warranty needs, accounting and legal requirements, fraud prevention, and dispute resolution. Different records have different retention periods. We may keep limited suppression or request records to honor your choices and document compliance. When retention is no longer necessary, we delete or deidentify information, subject to applicable legal obligations and appropriate backup-management practices.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system or transmission method is completely secure. This statement does not limit any security obligations or remedies established by law. Protect your account credentials and notify us if you suspect unauthorized access.

Children and international visitors

Our Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact legal@viakix.com so we can investigate and take appropriate action, including deletion where required. Purchases and account creation are subject to the age requirements in our Terms of Service.

Our business serves the U.S. market, and we currently do not ship internationally. Information may be processed in the United States and other countries where our providers operate. Applicable protections can differ by location. Where legally required for a transfer, we use the required safeguards; visiting our website does not itself waive privacy rights.

Dispute resolution

Our Terms of Service require that disputes with VIAKIX, including disputes about the collection or use of personal information, be resolved through binding individual arbitration rather than in court, subject to limited exceptions. You may opt out of that arbitration agreement by emailing legal@viakix.com with "Arbitration Opt-Out" in the subject line within 30 days after you first agree to our Terms of Service, as described there. Opting out of arbitration does not affect your privacy choices or requests under this policy.

Changes and contact information

We may update this policy to reflect changes in our practices or legal requirements. We will post the revised policy with an updated date and provide additional notice or obtain consent when required. Changes do not retroactively authorize uses of previously collected information that require additional permission.