We want all our customers to be 100% happy with their purchase.That’s why we are committed to providing free returns or exchanges for any reason. You don't even have to pay for return postage in the US. That's our commitment to you. And that's how confident we are that you will love our shoes.

Your purchase is 100% guaranteed to meet your high standards. If they do not, simply return your unworn footwear, with the original tags and packaging, within 30 days for a replacement or a refund. We stand behind every pair of Viakix shoes that leaves our warehouse.

We are meticulous about getting our sandals to fit “true to size”. Practically, this means that you should order your "typical" size. So, if you usually wear a size 8, go with a size 8. However, if you are between sizes (e.g 8.5), we recommend that you size down, as our sandals are manufactured to accommodate 1/2 sizes.

Our Napali hiking sandal can accommodate a wide range of foot widths with 4 adjustable strap to fine tune the width to your specific needs, whether you have wide or narrow feet.  

If you are still not sure what size you should order, please refer to our size guide.  You can also visit our FAQs or free to contact our customer service team at customercare@viakix.com.

In the event that our sandals do not fit, don’t worry! We offer free returns on all purchases and will provide you with a prepaid return label.